If your question is not answered below, please check out our FAQs section for more answers to commonly asked questions!
Exchanges
We do not offer direct exchanges. We ask customers to place a new order and then return the unwanted items. Please see below.
Returns & Refunds
For any reason, any blank item can be returned to our store within 100 days of the purchase date.
Use our Contact Us page to quickly request a Return.
Requesting a Return Authorization (RA) for the full or partial order only takes a minute.
We will email you with your RA # and PDF return shipping label.
Please print the PDF file of the shipping label.
Place it on the box, then drop the box off at the carrier’s nearest location.
Please Note:
We issue a free return shipping label on the first return per order. If you need to return multiple orders, please don’t combine them. Use the return label issued for only that order to return your items.
A shipping and handling fee of $9.95 will be charged for each subsequent return request per order.
Returns cannot be processed without a Return Authorization (RA)
For some requests, if there is more than one return warehouse destination, we will provide you with multiple RA’s and shipping labels
We do not charge restocking fees, however shipping fees (if any) will not be refunded.
Only items that are “”Like New”” will be refunded. Items that are decorated, altered, or washed cannot be returned.
Combining your shipping time, inspection time, and your bank’s credit processing time it could take 7-21 days to have your refund issued.
Store credit returns will be applied to your account as soon as your return is received and inspected at our warehouses.
Missing, Wrong, or Damaged Items
We strive to get it right on every order. If your order isn’t to your satisfaction for whatever reason, please report a claim to our Orders Department within 72 hours of receiving your order.
A different problem with your order?
Please submit a request to our Orders Department.